Shipping policy

Thank you for shopping with The Holistic Ava. We're committed to getting your clean, non-toxic products to you as quickly and carefully as possible.

Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times
Standard shipping typically takes 3–7 business days after your order has been processed. Please note that delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances outside our control.

Shipping Rates
We offer free standard shipping on all orders over $75. Orders under $75 will be charged a flat rate shipping fee, which will be calculated and displayed at checkout.

Multiple Packages
Because we carry a wide variety of products, some orders may arrive in separate packages and on different days. This is completely normal — please don't be alarmed if your full order doesn't arrive all at once. Each shipment will have its own tracking number so you can follow every package along the way.

Order Tracking
Once your order ships, you'll receive an email with your tracking information. You can use this to monitor your delivery status directly with the carrier.

Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you catch an error, contact us immediately at hello@theholisticava.com and we'll do our best to make it right before your order ships.

Lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please first check around your property and with neighbors. If you're still unable to locate it, email us at hello@theholisticava.com within 7 days of the marked delivery date and we'll work with you to find a resolution.

Damaged Items
If any item arrives damaged, please email us at hello@theholisticava.com within 7 days of delivery with a photo of the damage and your order number. We'll make it right.

Questions?
We're here to help. Reach out anytime at hello@theholisticava.com or (908) 509-5060.