Refund policy

At The Holistic Ava, we want you to feel confident in every purchase. If something isn't right, we're here to make it right.

Return Window
We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging to be eligible for a return.

How to Initiate a Return
Email us at hello@theholisticava.com with your order number and the reason for your return. We'll respond within 1–2 business days with return instructions.

Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method. You'll receive a confirmation email when your refund has been processed.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. In those cases, we'll cover the return shipping in full.

Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please email us at hello@theholisticava.com within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — whichever you prefer.

Non-Returnable Items
Due to the nature of our products, we are unable to accept returns on opened personal care, wellness, or supplement items. This policy exists to protect the health and safety of all our customers.

Questions?
Reach out anytime at hello@theholisticava.com or (908) 509-5060. We're a family-owned business and we stand behind everything we carry.