Frequently asked questions

Orders typically ship within 1–3 business days. Standard delivery takes 3–7 business days depending on your location.

Yes — we offer free shipping on all orders over $75.

If your order hasn't shipped yet we can make changes. Email us at hello@theholisticava.com as soon as possible and we'll do our best to help.

Currently we ship within the United States only.

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please email hello@theholisticava.com to initiate a return.

Email us at hello@theholisticava.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.

Refunds are processed within 5–7 business days of receiving your return. You'll receive a confirmation email once it's been issued.

Yes. Every product we carry is chosen for its clean ingredient profile. We read every label and won't stock anything we wouldn't use in our own home.

Many of our products are specifically formulated for children and families. Always check individual product descriptions for age recommendations.

We work exclusively with trusted domestic suppliers. We never source from overseas manufacturers.

Many of our products are certified organic or made with organic ingredients. Look for the organic label on individual product pages.

We prioritize suppliers who provide third-party testing and transparency about their ingredients and manufacturing process.